Shipping Policy

Last updated: 2026

At 19X, we are committed to delivering our products worldwide with care, efficiency, and transparency. Please review our shipping policy below for details regarding order processing, delivery times, and international shipments.

Order Processing

All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with tracking information.

During peak periods or product launches, processing times may be slightly extended.

Worldwide Shipping

We proudly offer worldwide shipping.

Shipping availability, delivery times, and costs vary depending on your destination and will be calculated at checkout.

Estimated Delivery Times

Delivery times are estimates and may vary based on location and external factors:

  • Europe: 3–7 business days

  • North America: 5–10 business days

  • Rest of the World: 7–14 business days

Please note that these timeframes are not guaranteed and may be affected by customs processing, carrier delays, or local regulations.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • Destination

  • Shipping method selected

  • Order size and weight

Any promotional or free shipping offers will be clearly communicated on our website.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees, which are determined by the destination country.

These charges are not included in the item price or shipping cost and are the responsibility of the customer. 19X is not responsible for delays caused by customs clearance.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear after dispatch.

Incorrect Address & Failed Delivery

Please ensure that all shipping information is accurate at checkout.

19X is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details provided by the customer. Additional shipping fees may apply for reshipment.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date). We will work with the shipping carrier to resolve the issue as quickly as possible.

Changes & Cancellations

Orders cannot be modified or canceled once they have been processed or shipped. Please contact us as soon as possible after placing your order, and we will do our best to assist.

Contact Information

For shipping-related questions or assistance, please contact us through our Contact page or customer support email.